Client and Employee Surveys

CanCare administers client and employee surveys annually. They are completed and returned anonymously. All employees receive the survey. 25% of clients are randomly selected and receive the survey by mail.

Client Surveys

2008: 248 clients responded to our survey. This represents a response rate of 39%.

2009: 215 clients responded to our survey. This represents a response rate of 36%.

2010: 304 clients responded to our survey. This represents a response rate of 30%.

CanCare staff washes or uses alcohol rub to clean their hands before and after providing my care

• 2010 = 77% positive response 
• 2009 = 91% positive response

CanCare staff that come to my home treat me with respect and courtesy.

• 2010 = 95% positive response
• 2009 = 100% positive response
• 2008 = 99% positive response

When I call CanCare I can reach a live person.

• 2010 = 79% positive response
• 2009 = 89% positive response  
• 2008 = 91% positive response     

I am satisfied with the overall quality of the services provided by CanCare.

• 2010 = 93% positive response
• 2009 = 98% positive response
• 2008 = 95% positive response

I would recommend CanCare to a friend/family member.

• 2010 = 88% positive response
• 2009 = 93% positive response
• 2008 = 97% positive response

Employee Surveys

2008: 29% of our employees responded to the 2008 survey.

*In 2008, CanCare conducted the Accreditation Canada Employee Survey as opposed to CanCare’s regular survey

2009: 30% of our employees responded to the survey.

2010: 60% of our employees responded to the survey.

Satisfaction with CanCare as an employer?

• 2010 = 90% positive response 
• 2009 = 93% positive response
• 2008 = 92% positive response

I like the type of work that I do.

• 2010 = 92% positive response 
• 2009 = 94% positive response
• 2008 = N/A

Quality is a top priority with CanCare.

• 2010 = 96% positive response
• 2009 = 92% positive response
• 2008 = N/A

Similar question in 2008: How often do you feel you can do your best quality work in your job?

• 2008 Result = 94% positive response

CanCare provides me with training and resources that enable me to do my job well.

• 2010 = 91% positive response
• 2009 = 93% positive response
• 2008 = N/A

Would you recommend employment at CanCare to a friend?

• 2010 = 91% positive response 
• 2009 = 94% positive response
• 2008 = N/A