We dedicate ourselves to providing quality services and meeting or exceeding industry standards. We collect data within our organization to measure our performance and to ensure we make decisions that are based on evidence. For example, we conduct annual client satisfaction surveys and use the results to make improvements in service delivery and client satisfaction.
We never shy away from standards and data that is available, instead we measure ourselves against the standards and information and ensure we are leaders in meeting or exceeding standards and benchmarks.
The standards include:
Canadian Council of Health Services Accreditation Standards - We are a fully accredited organization.
College of Nurses of Ontario Standards.
Canadian Community Nursing Standards.
Canadian Gold Standards for Palliative Care.
Registered Nurses Association of Ontario Best Practice Guidelines and other Best Practice Guidelines.
Community Care Access Centre Contractual Performance Standards,etc.
